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Free shipping for orders ABOVE RM150 (West Malaysia) & RM300 (East Malaysia & Singapore)
Here are some of the most common questions, along with the complete answers from our support experts.
Our Cherry Cup are manufactured in the USA. We are FDA-registered, and 100% medical-grade silicone.
Yes, sure. Many women go from using pads to menstrual cups. While a pad is mind-numbingly easy to use, a Cherry Cup has a slight learning curve. Learning how to insert and remove it requires one or two cycles to get used to and after that it will be a breeze.
When inserting Cherry you will need to first fold your cup. There are two main folds: the Punch-Down and the C-fold.
Practice using all two folds to find which one works best for you, as each fold guides and positions your cup differently. When inserting your cup, you need to hold your cup folded until it is inside of your vagina – this can take some practice.
Check out our video on ‘How to insert/remove Cherry Cup?’ here!
When inserted correctly, your Cherry Cup offers a sensation and leak free experience. If you are experiencing leaking or a sensation when your cup is inserted, adjusting your insertion method and placement can help to ensure your cup is inserted in a way that fits your body.
Learning how to effortlessly insert and remove your cup will take some practice and time.
If you cannot insert your cup on your initial try, first and foremost – relax! It is essential to relax your pelvic muscles for both successful insertion and removal.
Consider using a different folding method, or changing the position in which you are inserting your cup. There are two main folding methods, as outlined in the Cherry User Guide page.
If this is your first time using a cup, we suggest trying out several different folds to see which one suits you best. Most people insert and remove their cups while sitting on the toilet, while some stand with knees slightly bent or with one foot on the toilet or bathtub for insertion.
Squatting is helpful for removal, as this can help your body naturally bear down to guide your cup closer to the opening of the vagina.
You can wear your Cherry Cup for up to 12 consecutive hours. This means that you need to empty your cup at least twice per day.
Everyone’s cycle is different, so with time and practice you will establish how often you need to empty your cup. During your heavier days, or if you generally have a heavy flow, you will need to empty your cup more often during the day. Try to never let your cup overflow while wearing it.
We recommend that women insert the cup in the morning as they are getting ready for work or school, and remove, clean, and reinsert again at night when they are taking a shower, getting ready for bed.
Leaking associated with menstrual cups is most commonly attributed to your cup being positioned incorrectly or not creating a secure suction seal.
Adjusting your insertion method using a different fold or placement height can improve your experience and ensure that your cup is inserted correctly and sealing completely.
If your cup is falling out or moving up, it means that it has not created a seal to your vaginal walls and it is just resting in your vagina.
How high or low your cup is positioned depends on the location of your cervix during menstruation – it can go high or descend low in your vagina. We are all different and the Cherry Cup will be positioned differently for each of us.
For most users, Cherry Cup will position itself at the base of the vagina, just above the pelvic bone. If your cup is not sealing, you can re-insert it using a different fold.
In order to remove your cup, it is essential to release the suction seal your cup has created and then remove your cup slowly. Never pull your cup out by the stem alone – you can gently pull the stem until you reach the base of your cup, then squeeze the base to release the suction and guide your cup outside of your body.
If you cannot remove your cup easily, most importantly, do not panic! Your cup cannot get lost inside of your body!
Sit on the toilet and relax your pelvic muscles to let your cup move lower. You can also squat or bear down your weight as if you are having a bowel movement in order for your cup to naturally move down.
Keep in mind that if positioned correctly, your cup has created a suction seal inside of your vagina – please follow the above steps to remove your cup.
Check out our video on ‘How to insert/remove Cherry Cup?’ here!
Clean water and a fragrance-free soap is all you need to clean it out. Make sure there is no crusted fluid in any of the holes or ridges.
Harsh chemicals can potentially compromise your cup’s composition and cause irritation when inserted. Antibacterial hand soaps ( such as those in public restrooms ) and heavy-duty facial cleansers should never be used to clean your cup.
Many people choose to boil their cups before or after their cycles. You can immerse your Cherry Cup in boiling water for 3-5 minutes at a time to sterilize it – try to keep your cup from touching the sides or bottom of the pot by using a pair of tongs to keep it steady and remove it from the boiling water. Let your Cherry Cup cool down completely before using it.
If it’s inconvenient to get to the sink in a public restroom, simply wipe your cup with fragrance free wet wipe and reinsert it. If you prefer to rinse your cup, you might consider carrying a small water bottle or squirt bottle in your bag to use on-the-go. The most important thing to remember is to always handle your cup during insertion and removal with clean hands. Later, you can choose to wash your cup more thoroughly.
It depends on your flow, but on average the cup should last 10-12 hours a day leak-free.
Trimming your cup’s stem is not required and is done by personal preference. If your cup sits comfortably in your vagina and the stem does not stick out or cause any sensation, then you do not need to trim it. Once you are comfortable with inserting and removing your cup correctly, if the stem causes sensation or sticks out of your vagina, you may consider trimming your stem. Please remember never to attempt trimming your cup’s stem while it is still inside of you; remove your cup completely and trim the stem accordingly on a steady surface.
Absolutely! In fact, we encourage it. Tampon fibers absorb water, bacteria, and chemicals while swimming that can become hospitable toward microbial growth, and increase the risk of infection and TSS. The Cherry Cup forms a tight seal that creates a barrier between you and the water and still prevents you from leaking. So if you want to avoid soggy tampons and harmful chemicals, you’ll love the Cherry Cup.
Cherry was designed with active people in mind. While wearing your Cherry Cup, you can dance, swim, run, practice yoga and engage in any other activities you would normally do. Your cup will create a secure suction seal providing a leak free experience so you have the freedom to live your life participating in all of your favorite activities without worrying about your period.
Cherry Cup is safe to use overnight. You can wear your Cherry Cup for up to 12 consecutive hours including overnight. Over time, you will learn what the best emptying schedule is for you. Never let your cup overflow while wearing it.
Depending on your flow, during your heavier days you might need to change more often. But most Cherry users appreciate that they get a full night’s sleep with their cup instead of waking up multiple times to change tampons or pads.
With proper cleaning and care, your menstrual cup should not develop an odor, unlike tampons and pads.
When cleaning your cup, it is best to use an unscented, water-based, natural if possible, mild soap from a brand of your choice (eg: Cherry Wash) and clean water.
Oils, chemicals and fragrances can cling to your cup’s silicone and cause premature wear and odor development, as well as irritation when your cup is in use.
No, once inserted you will not feel anything at all. If you are even aware that it is there, it means the Cherry Cup is not ‘deep’ enough.
Cherry Mini is a perfect choice for girls who are just beginning to menstruate, as long as they feel confident in the insertion and removal process, and feel comfortable getting to know their bodies better.
Cherry is successfully used by people who have not engaged in penetrative sex – if you have strong personal or religious feelings about keeping your hymen intact, it is best not to use a menstrual cup. But do keep in mind though that in modern times, girls can break their hymen by riding a bike, doing yoga or participating in strenuous activities.
Most people can wear either size Cherry Cup but choose one over the other primarily based on flow amount, cervix height during menstruation and general physique.
Mini is suited for women who have a low cervix.
Size 1 is ideal for women who have not given birth, or are under 30 years old and with a normal flow.
Size 2 is suited for women who have given birth, or are over 30 years old and with a heavy flow.
You can visit our Sizing Guide page for further guidelines.
Or, pick our The Duo Pack with both Size 1&2 to be covered in all situations.
When measuring your cervix, always do so with clean hands. It is not uncommon for your cervix to move during your cycle, and it is most commonly at its lowest point during your heavy day(s).
Gently insert your longest finger and feel along the walls of your vagina. Your cervix will feel like a small nub with a little dent in the middle of it and may be soft or firm depending on where you are in your cycle.
Your cervix height is:
Low: When you feel your cervix with your finger inserted less than half way or below the middle knuckle.
Medium: When you feel your cervix with your finger inserted to the middle knuckle.
High: When you feel your cervix with your finger inserted higher than the middle knuckle or cannot reach your cervix.
The mini measures 4cm in diameter across the rim, and about 6cm from tip to rim. The size 1 measures 4cm in diameter across the rim, and about 7cm from tip to rim. The size 2 measures 4.6cm in diameter across the rim, and about 7cm from tip to rim.
The mini holds about 25ml (3xs the amount of a regular tampon), size 1 about 30ml (4xs the amount of a regular tampon), and the size 2 about 40ml (5xs the amount of a regular tampon).
Our mini cups are smaller than the international average. The size 1&2 cup is comparable to the international sizing. Do drop us a message if you are wondering which size you should purchase for yourself.
No, it cannot. Even though the cup does not have a string like a tampon does, it will not get lost. The rim of the Cherry Cup opens up and forms a vacuum seal against the muscular walls of the vagina. Once the walls of the vagina are contracted or squeezed, the Cherry Cup slides back down to the vaginal opening, and the stem of the cup should stick out from the body for easy removal.
A Cherry Cup is made from 100% medical-grade silicone. This allows it to span 5 to 10 years if taken care of well. However, this varies based on individual factors. If the cup suddenly changes color, becomes slimy, or alters in appearance, stop all use immediately.
No, actually. Menstrual cups have been around for about 30 years. It just is not very popular in our part of the world yet.
Using a Menstrual cup can change your life for the better. All women should know this is an option, that’s why we bring it into Malaysia. Cheers!
All our cups are made in the USA, a FDA certified, and are made with 100% medical-grade silicone.
Cherry biocompatible with the body. The FDA (Food and Drug Administration) has deemed menstrual cups safe for human use since August 1st, 2014. Cherry is one of the few cups on the market that is officially registered with the FDA. The silicone used in making each Cherry Cup does not leach any chemical or toxins and is BPA and latex-free.
For many tampon users one of the biggest issues is the dryness caused by tampons – when having a sensitive skin even the “natural” tampons and pads can cause irritation and itchiness.
If tampons cause your vagina to dry out and the tampon hurts going in and out when you insert and remove it, a menstrual cup can be the solution as cups don’t soak up all the moisture in the vagina.
It’s good to also realize that some of the commercial tampons may not be FDA regulated and tampon/pad products could actually contain harmful chemicals or linings that may not be good for prolonged long term use.
If you have any pre-existing health conditions or are using an IUD, check with a doctor before use. Since different women have different vaginas and anatomies, we recommend anyone using an IUD to check with their doctors prior to using a menstrual cup.
Toxic Shock Syndrome (TSS) is a serious and potentially fatal disease caused by toxin-producing strains of the staphylococcus aureus bacterium. TSS is rare, especially with menstrual cup, but can be fatal without early treatment. If you experience sudden high fever, rash, or flu-like symptoms while using Cherry Cup, remove it and seek medical assistance immediately.
Email us at [email protected] and we’d love to help, or visit Cherry Cup on Facebook to get tips from other users in real time.
